Here to help
Listed below are all the typical questions you might like to know about your order. If you can't see the answer to your question below, then please call our Customer Service department on 01622 852654.
If your question is product related then go to the Learning Centre to find out more.
Frequently asked questions
We always aim to deliver your order within 5 working days. However if you would like your order on a specific date then please contact our Customer services team on 01622 852654 with the date required and we will do our best to accommodate you.
This will depend on how far down the process the order is. We advise that you contact our Customer Service department on 01622 852654 who can check the status of your order and advise you further.
At the time of placing your order you will be advised of an estimated delivery date based on our 5 working day lead time. (We can't control traffic or weather but we do our best to keep to the advised date)
Yes. We have a Collection Trade Counter based at Lenham. Just advise our sales office when you place your order that you wish to collect. Your order will be ready to collect from 8.30am the next day (if not earlier - providing you've place your order before 12).
Please note: The minimum order value for collection is £75.
If a product needs replacing due to being damaged in transit we have a system in place to enable a credit or exchange part, however, if you are returning stock due to over ordering we are unable to guarentee a refund as we are uncertain if these products are suitable for resale due to being handled twice.
Yes - we fully support export sales and have the ability and experience of shipping our products worldwide. Contact our sales department on +44 (0) 1622 852632
Yes - we do deliver to a site. If your order value is of £750 at trade list price (UK mainland only)
All of our products are sold through an extensive network of distributors and merchants who are skilled in assisting to get the best possible price you project backed by their excellent local knowledge. If you are looking to become a Hunter and/or Multikwik stockist please contact Steve Dunkley, Sales Director on 44 (0)7860815767. If you are outside the UK please contact Doug Rose, Export Manager on +44 (0)7968 134703.
We keep pack sizes to a minimum to ensure best value and to make sure that they are delivered to you in the best possible condition. All products have a minimum pack quantity. All products are dispatched in minimum pack quantities or multiples thereof.
Please Note: Orders will be rounded up to the nearest pack quantities and invoiced accordingling, you will be notified of this at point of order.
To a merchant yard delivery with carriage paid - UK mainland only - orders of £300 net.
For outside the UK mainland please speak to our sales office for more information 01622 852654.
We realise that not all product requirements can be met with standard components. We have a fabrications department who are fully equipped to provide fabrications to overcome these difficult installations.
For special lengths of extrusion a 5% surcharge will be applied. Minimum Length is 1 metre. For more details contact our Sales Team on 01622 862654.
All orders are taken in good faith and delivery dates, where speficied, will be met. However if any goods are unavailable at time of despatch we will endeavour to supply such goods at the earliest opportunity. Full Conditions of sale are available on request.
Office hours are from 8.30am to 5.00pm, Monday to Friday.
Trade Counter hours are from 8.00am to 4.00pm, Monday to Friday.
Manufacturing operates most days with shutdown for bank and seasonal holidays.
To ensure your order is delivered complete, on time and in full we have a procedure in place which involves picking into sacks. These sacks are heavy duty and serve multiple purposes beyond the point of delivery such as refuse for both construction and garden waste, protecting garden furniture.